🚚 Shipping
Every piece is made to order, created specifically for you once your order is placed.
This allows us to focus on quality, reduce overproduction, and create something that feels more intentional from the moment it arrives.
🇬🇧 UK Delivery
All UK orders are produced and shipped domestically.
Estimated delivery time:
4–5 working days
This includes:
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production (embroidery + preparation)
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shipping
Most orders are completed and dispatched within a few days, then delivered shortly after.
🌍 International Shipping
We ship worldwide using Gelato’s global fulfilment network.
Estimated delivery times:
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Europe: 4–7 working days
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United States: 5–8 working days
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Rest of world: 5–10 working days
Delivery times may vary slightly depending on your location and local postal services.
🧵 Production & Fulfilment
All items are produced using premium organic garments and embroidered to order.
Because of this:
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your item is not pre-made
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it is created specifically for you
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small variations may occur as part of the process
This is what allows us to offer a more considered alternative to mass production.
📦 Tracking your order
Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
You’ll be able to follow your order from production through to delivery.
⏳ A note on timing
We are not a fast-fashion brand.
Everything is made to order, which means slightly longer delivery times, but a better end product.
It’s a slower process, by design.
💬 Need help?
If you have any questions about your order, delivery, or anything else, you can reach out via our contact page:
👉 Contact us
We’ll get back to you as soon as possible.
Good things take time, and this is worth it.